Privacy Policy

Last Updated: 1st Feb 2026

This Privacy Policy describes how FOXCLOUD entities (each, a “Provider”, “we”, “us”, or “our”) collect, use, and protect personal data in connection with our websites and infrastructure services.

The legal entity acting as data controller is the entity identified in the applicable service agreement, invoice, or within your customer account details.

By using our website or Services, you acknowledge this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• Visitors of our website(s);

• Customers and account holders;

• Individuals communicating with us via support, billing, or sales channels.

It does not govern the content or data that customers host or process using our infrastructure services, except as described below.

2. Categories of Data We Collect

We may collect and process the following categories of personal data:

• Account and Billing Information

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing address

  • VAT or tax identification number

• Support and Communication Data

  • Support ticket content

  • Account communications

  • Service-related correspondence

• Technical and Usage Data

  • IP address

  • Authentication logs

  • Service usage metadata

  • Security and abuse-prevention logs

• Website Usage Data

  When you visit our website, we may collect:

  • IP address

  • Device and browser information

  • Pages visited

  • Interaction data through analytics tools

  We use cookies and similar technologies to support website functionality, analyze usage, and facilitate marketing activities.

3. Purpose of Processing

We process personal data for the following purposes:

• Provision and operation of Services;

• Account administration and billing;

• Customer support;

• Security monitoring, fraud prevention, and abuse mitigation;

• Compliance with legal and regulatory obligations;

• Improving website performance and user experience;

• Marketing communications where permitted by applicable law.

We do not sell personal data.

4. Lawful Basis

Where required by applicable data protection law, we rely on one or more of the following legal bases:

• Performance of a contract;

• Legitimate business interests;

• Compliance with legal obligations;

• Consent, where applicable.

5. Controller and Processor Roles

For account, billing, support, and website data, the Provider acts as a data controller.

For data hosted by customers within infrastructure services, the Provider generally acts as a data processor, processing such data on behalf of the Customer.

Customers are responsible for ensuring that their use of the Services complies with applicable data protection laws.

6. Data Sharing and Subprocessors

We may share personal data with trusted third-party service providers where necessary for the operation of our Services, including:

• Payment processors (e.g., Stripe, PayPal);

• Data center and infrastructure providers;

• Analytics providers (e.g., Google Analytics);

• IT, hosting, and security service providers.

These providers process data under contractual safeguards and appropriate security standards.

We may also disclose personal data where required by law or lawful authority.

7. International Data Transfers

Our Services may involve the processing of personal data in multiple jurisdictions.

Where personal data is transferred internationally, we implement appropriate safeguards and contractual measures designed to ensure an adequate level of data protection consistent with applicable law.

8. Data Retention

We retain personal data:

• For the duration of the service relationship;

• As required for billing, accounting, and tax obligations;

• As necessary for legitimate security and fraud prevention purposes;

• As required by applicable law.

Backup copies of hosted data may be retained during the active service term for operational continuity and may be deleted following termination.

9. Cookies

We use cookies and similar technologies to:

• Enable essential website functionality;

• Analyze website usage;

• Improve performance;

• Support marketing activities.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

10. Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration, taking into account the nature of the Services and associated risks.

11. Your Rights

Depending on applicable law, you may have rights including:

• Access to personal data;

• Correction of inaccurate data;

• Deletion of data;

• Restriction or objection to certain processing;

• Withdrawal of consent where applicable.

Requests may be submitted to: support@foxcloud.net

12. Children’s Data

Our Services are not intended for use by minors as defined under applicable law. We do not knowingly collect personal data from children without appropriate authorization.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised “Last Updated” date.

Continued use of the Services constitutes acknowledgment of the updated Policy.